+91-9579262711

info@phay.me

B/5,Sagar sangam industrial estate sativali naka vasai East 401208

Returns and Exchange Policy

Return Policy

  • Return Window: Returns will be accepted within 24 hours from the date of delivery.
  • Return Condition: Returns will be initiated only in cases where the customer has received a damaged product bottle.
  • Proof of Damage: A clear video of the unboxing process must be provided as proof of damage to the product. 

Exchange Policy

  • Incorrect Product: If you receive an incorrect product, please contact our customer support team within 48 hours of delivery.
  • Exchange Process: We will arrange for a replacement or issue a voucher of the same value.
  • Exchange Condition: The returned product must remain in its original packaging and condition.

For any further assistance or queries, please contact our customer support team.

How to Initiate an Exchange or Return:
1. Contact our customer service within 1 day of receiving your order on 

  • Email: perfumehue.phay@gmail.com
  • Mobile no: 9579262711

2. Follow the instructions provided to ship your item back to us.

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